May 30, 2015

Licensing, Maintenance, and Support FAQs

 

How are Fusion Applied Training products licensed?

Fusion Applied Training courses are licensed under a commercial license governed by the Terms of Use.

 

We purchased multiple product licenses multiple times during the year and our support subscriptions all expire on different dates. Is it possible to sync the license expirations so that they all expire at the same time?

Yes. Please email support@fusionapplied.com for more information.

 

Can I assign my license to a different user?

Fusion Applied Training course licenses cannot be transferred.  Please see our Terms of Use.

 

How do I access  my courses?

Login to the website with your user id and password. Your home page on login is your User Profile page that displays all registered courses. You can also access your courses from the Training -> My Profile/Courses menu.

My Courses Access

 

If I buy a self-paced training course, does it include support?

Yes, you get two week email support from the date of course purchase. You can add additional one-on-one support during the course purchase per your need. Beyond the two week period, you can purchase one-on-one support or email support per your need.

 

How do I get awesome support?

At Fusion Applied, we pride ourselves in providing the highest level of customer support possible. We feel it is a major differentiating factor between us and some of our competitors. Our team is available Monday – Friday, 8 A.M. – 5 P.M. (EST).You can start by submitting a Support Ticket. Please follow these guidelines:

  • Please include the course title for which you are requesting support.
  • Please provide a detailed problem description. If your issue is reproducible, please include step-by-step instructions to recreate the problem.
  • If you have problems with sample projects, please include any error messages.

Additional support options are available once your two week support expires.

 

Can I purchase additional support?

Yes. You can choose from One-on-one phone support or email support.

 

Do you accept alternate forms of payment aside from credit cards or PayPal?

At this time, we only accept payments using credit cards or Paypal. If you are a Corporate Customer, please send an email to sales@fusionapplied.com for information on additional methods of payment

 

Will you send me a sales receipt?

A sales receipt is sent by email when a course is purchased. If you do not receive one, please check your spam folder. We are happy to send a copy of your sales receipt on request. When emailing us, please indicate that you would like a sales receipt, and include the billing contact information.

 

What credit cards do you accept?

We accept American Express, Master Card, Visa, and Discover credit cards.