How are Fusion Applied Training products licensed?
We purchased multiple product licenses multiple times during the year and our support subscriptions all expire on different dates. Is it possible to sync the license expirations so that they all expire at the same time?
Yes. Please email email@example.com for more information.
Can I assign my license to a different user?
How do I access my courses?
Login to the website with your user id and password. Your home page on login is your User Profile page that displays all registered courses. You can also access your courses from the Training -> My Profile/Courses menu.
If I buy a self-paced training course, does it include support?
How do I get awesome support?
At Fusion Applied, we pride ourselves in providing the highest level of customer support possible. We feel it is a major differentiating factor between us and some of our competitors. Our team is available Monday – Friday, 8 A.M. – 5 P.M. (EST).You can start by submitting a Support Ticket. Please follow these guidelines:
- Please include the course title for which you are requesting support.
- Please provide a detailed problem description. If your issue is reproducible, please include step-by-step instructions to recreate the problem.
- If you have problems with sample projects, please include any error messages.
Additional support options are available once your two week support expires.
Can I purchase additional support?
Do you accept alternate forms of payment aside from credit cards or PayPal?
At this time, we only accept payments using credit cards or Paypal. If you are a Corporate Customer, please send an email to firstname.lastname@example.org for information on additional methods of payment
Will you send me a sales receipt?
A sales receipt is sent by email when a course is purchased. If you do not receive one, please check your spam folder. We are happy to send a copy of your sales receipt on request. When emailing us, please indicate that you would like a sales receipt, and include the billing contact information.
What credit cards do you accept?
We accept American Express, Master Card, Visa, and Discover credit cards.